Her Homestead Journey ships to Canada and the United States. This may change in the future if there is demand for global shipping.
Orders will be processed within 2-5 business days. This is not to be confused with delivery time. We are a small shop with limited resources. We appreciate your patience.
We use Canada Post Expedited Parcel on all our deliveries. It is the fastest option while staying as eco-friendly as possible, which aligns with our values. Deliveries can be expected in 1 – 8 days depending on where you are located. However, this is not guaranteed. Once the parcel has been scanned by Canada Post, we are no longer responsible for it. Please contact Canada Post if you believe your parcel has been lost, stolen or delivered to the wrong address.
Thank you for shopping at our online store! We understand that returns, refunds, and exchanges are often expected when making a purchase. However, as a small online shop operating with limited resources, we have made certain policies in order to provide you with the best possible experience.
Unique Nature of Our Shop:
We pride ourselves on offering a handpicked selection of unique products that cannot be readily found elsewhere. Each item is chosen with great care and attention to detail in order to deliver the highest quality and value to our customers. Our focus is on providing you with exceptional items that bring joy to your life.
Sustainability:
Rather than perpetuating a culture of convenience-based consumerism, we prioritize empowering individuals to make mindful decisions about what they bring into their homes. In doing so, we hope to foster a deeper connection between our customers and the products they purchase, promoting a sense of value and longevity in their possessions. This shift towards intentional consumption aligns with our overall commitment to environmental stewardship and responsible living, setting a foundation for sustainable habits that extend far beyond just material goods.
Limited Resources:
As a small business, we have limited resources available to manage returns, refunds, and exchanges. Every effort we make goes towards sourcing incredible products and ensuring they reach you in perfect condition. By not accepting returns or offering refunds, we are able to keep our costs low and pass those savings directly onto you in the form of affordable prices.
Because we operate with limited resources, this policy allows us to maintain competitive pricing, constantly update our inventory with fresh and unique items, and provide top-notch customer service in other areas. We genuinely appreciate your understanding and support in this matter.
Commitment to Customer Satisfaction:
While we do not accept returns or offer refunds or exchanges under normal circumstances, your satisfaction is our utmost priority. If there happens to be an issue with your order such as receiving damaged or defective items, please reach out to our dedicated customer support team within 48 hours of receiving your package.
Our team will go above and beyond to swiftly resolve any issues you may encounter. Whether it’s providing a replacement for a damaged item or finding an alternative solution that exceeds your expectations, we are here for you every step of the way.
Accurate Product Descriptions:
To ensure transparency about our products, we strive for accuracy in our product descriptions and images. We make every effort to depict items as accurately as possible, highlighting their unique features and specifications. It is important to carefully review these descriptions before placing an order.
If you have any questions or need further clarification about a specific product, please don’t hesitate to reach out to us. We are more than happy to provide additional information or assistance to help you make an informed purchase decision.
Final Sale Policy:
Once an order has been placed and processed, it is considered final. While we understand that circumstances may arise where you might want to return an item, we kindly ask for your understanding in adhering to our policy. By staying true to this policy, we can continue providing extraordinary products and exceptional service well into the future.
We genuinely appreciate your support and trust in shopping with us. Our team is committed to making your experience memorable and satisfying. If you have any questions or concerns regarding our return policy or any other matter, please do not hesitate to contact our friendly customer support team – they are always here to help!
Thank you for choosing our online shop as your destination for unique products!
Is reselling used items unethical?
Reselling used items is not unethical.
Are there unethical resellers? Definitely.
Your job is to find businesses that align with your values as a consumer.
If items are purchased for resale at thrift stores, the original seller is still getting the sale.
Not to mention, there are more than enough items in thrift stores to go around. Only about 1/3 of the items on thrift store shelves are sold.
If items are purchased at auction, in most cases, the original owner wants to be rid of the item and it would have ended up in the landfill had it not been sold at auction.
Therefore, reselling is contributing to reducing waste.
Also, resellers are bringing valuable secondhand items to a completely different consumer market.
Not everyone has the time to go thrifting every week to find the precious item they are looking for. Resellers do that work for them.
Resellers are essentially personal shoppers for busy people.
Most resellers love the treasure hunt, while their customers want to find an item from the comfort of their homes and not spend hours on en scouring their city.
At Her Homestead Journey, we carefully consider the environment in all our business practices. You can read more about that in the blog post ‘How Her Homestead Journey Practices Sustainability in Business’.
In our opinion, businesses that mass produce cheap products should be questioned more readily than resellers who are breathing new life into preloved items.
In general, the world population over-consumes and this is what has led to environmental issues globally. Purchasing items second-hand is one of the best ways to reduce your carbon footprint as a consumer.
